10.29.2009

2009-2010 Cumberland School of Law Mediation Fellow Selected

The Upchurch Watson White and Max Mediation Group is pleased to announce that third year law student Whitney Henry has been selected as the 2009-2010 Cumberland School of Law Rodney Max Mediation Fellow. Established by Rodney A. Max, principal at Upchurch Watson White and Max, nationally renowned mediator, and 1975 graduate of Cumberland School of Law, the fellowship recognizes the interest, achievements and scholarship of Cumberland students in the area of mediation.

Ms. Henry was selected as this year’s recipient because she demonstrated not only a strong interest in mediation but also a desire to pursue mediation as a career. Her application was certainly very impressive. As this year’s Rodney Max fellow Ms. Henry will receive a $5,000 fellowship award for the 2009-2010 academic year. She will work under the direction of the Director of the Cumberland Community Mediation Center with primary responsibilities including; managing the Samford Residence Life Mediation Project, co-mediating disputes, and researching and writing projects. Ms. Henry is certainly a rising star in the field of mediation.

The Cumberland School of Law and Upchurch Watson White and Max look forward to following her career as it develops over the next few years.

We are very proud of Rodney for creating this fellowship opportunity and of Ms. Henry as the 2009-2010 fellowship recipient.

10.26.2009

Mediation Strategies from the Defense Attorney Perspective

Many thanks to James F. Bleeke of SweetinBleeke in Indianapolis. He provided me with the article Mediation Strategies: What Plaintiffs Really Want that was very insightful for many reasons, not the least of which is that it suggests depositions can be used as a mediation tool. Counterintuitive…Right? Not really…

Jim points out that there are many key motivating factors for plaintiffs as they struggle through the litigation process and head toward mediation and trial. He suggests that those factors are as follows:

  • Money
  • Being heard
  • Getting an explanation of what happened and why
  • Vindication
  • Helping future individuals avoid the same fate
  • Punishment/revenge
  • Teaching the defendant a lesson
  • Assuaging personal guilt
  • Wanting the whole thing to be over
  • Avoiding trial
Jim feels that it is important to figure out which factor is of primary importance to the plaintiff and he sometimes utilizes depositions to figure this out. He is not suggesting the use of “gotcha” questions and coercive tactics during deposition. Rather, he encourages the use of feeling or emotive questions which put the plaintiff at ease and may encourage the plaintiff to open up.

For example, questions such as “how did the incident make you feel” and “what led you to initiate this lawsuit,” even if objected to, may allow the plaintiff to recognize that their feelings are valued, respected and sought and that the defense may not be as horrible as expected. This can serve to open doors at mediation that might otherwise have been slammed shut and may allow mediation day to be productive from the very beginning. Now wouldn’t that be nice?

There is much more to Jim’s piece and I invite you to read it in its entirety. Thanks again, Jim.

- Sandra C. Upchurch
supchurch@uww-adr.com

10.19.2009

Blogging – Have you gone there yet?

When I became a mediator at Upchurch Watson White and Max I am not sure that I fully appreciated the fact that I would be helping the firm launch their Web 2.0 efforts but now that am fully engaged in mediation AND online marketing, the aspect of Web 2.0 that I truly appreciate and enjoy the most is blogging. Our blog, the Strategic Mediator, is quickly becoming a “player” in international ADR blogging circles, if I do say so myself, and it is thrilling to watch it happen.

For those of you that don’t know, blogging is not simply sitting down at a computer and writing about a topic of interest to you and your firm and posting it on your firm website. Blogging is a way to connect in a meaningful way with potential clients and like-minded people around the world.

To blog, you first need to lurk. Get on the internet and Google your area of practice followed by the word “blog”. You will be inundated with blogs that you will find intriguing, helpful, insightful, infuriating, and so much more.

The next phase of blogging is a bit more bold and requires that you become interactive. Once you have lurked to your satisfaction, begin posting comments at those blogs. Let the author know that you agree or disagree and why. Praise or condemn the piece but be constructive after all you are trying to build an online reputation and some street cred for you and your firm, you really don’t want to become that Facebook friend that everyone eventually blocks because of all the garbage they post.

Lastly, put pen to paper or in this case fingers to the keyboard. Begin writing a blog at your website. Your tech people that host your website will be able to get it set up for you so that you can post as often as you like. Comment about books you have read. Comment about an interesting thing that happened to you at work that day. Poll your partners on an issue and write about their feedback. Write an article about a specific legal problem you have encountered and solved. But, most important of all, begin linking to others’ blogs. In your blog refer to how an online colleague has addressed an issue and link to that blog. Those authors will begin returning the favor and that is how it all begins.

At our firm website we have three blogs: The Strategic Mediator, The Family Business and Wealth Mediation Blog and the Local Government Charette. If you would like to give blogging a try, consider becoming a guest writer on any of our blogs.

What blogs do we read? Well, we spend most of our time with Diane Levin at Mediation Channel Blog, Victoria Pynchon at Settle It Now Negotiation Blog, Tammy Lenski at Making Mediation Your Day Job, Christopher Annunziata at CKA Mediation and Arbitration, John DeGroote at Settlement Perspectives, Steve Mehta at Mediation Matters and Phillip J. Loree, Jr., at Loree Reinsurance and Arbitration Law Forum. In my mind these are the blogging world’s best of the best in all things ADR. With any luck maybe someday people will say the same about our firm’s blogs. Only time will tell…

Sandra C. Upchurch
supchurch@uww-adr.com

10.01.2009

Early Mediation Is Particularly Well Suited For Self-Insured Companies and Claimants

We all know that mediation, when taken seriously and done meaningfully can save time, save money and avoid risks. It follows that early mediation can increase the cost and time savings. Self-insured companies that have taken the steps to implement a program of early mediation have seen improvements in various metrics tied to their costs and risk exposure. More and more self-insured companies are mediating early since it is, after all, their money from dollar one that is at stake. But the benefits are not one-sided. Claimants benefit as well, both psychologically and monetarily.

Sooner or later, the typical case is settled. Since "later" rarely happens without increases in economic, opportunity, and psychological costs, it rarely makes sense to wait for someone else to suggest mediating or wait until discovery is complete. If the case gets settled early, litigation costs that occur when in suit can not become an impediment to settlement. A company's reserves, employee costs, litigation costs, claims administration costs, future risk, and premiums for excess insurance are all positively impacted by early resolution. Claimants typically want to be dealt with fairly and the longer it takes to get to mediation, the harder it may be for them to think that anything said or done in mediation is truly tied to someone else's concern for their situation. Thus, by waiting, what it takes to be "fair" or "reasonable" often goes up. Delay does not benefit either side in most cases since it will drive up everyone's investment in the process of disagreeing, ties up more of a company's resources, and delays the day a claimant who likely has real concerns actually has them addressed in a practical way.

Most of the information you need to evaluate a matter can be obtained in a less costly manner than through discovery after suit is filed. An informal exchange of information, under the umbrella of a mediation process, can be a suitable substitute for formal discovery. Too much time in litigation is spent seeking information through a slow and costly process. And lets face it, discovery typically doesn't deliver risk avoidance or closure.

It may not be right for every case, but it is wise in most, especially when the prospective defendant is in the customer service business and good will can be gained. At worst, the parties start the inevitable and necessary dialog. For the above reasons, and perhaps many more, it makes sense to consider mediating early, preferably before suit is filed.

9.25.2009

There is no substitute for being (and having them) there

Really, there isn't. People ask too often, "Can I appear by phone?" Mediators and attorneys both should ask, "Why would you want to?" It can't be because you want to increase the odds of making a sound decision or of having the other side make one.

We have 5 senses. Sometimes we need inputs from more than one to accurately assess a situation. The same is true for mediation as it is for just about anything else. And how can we get the real flavor of a dynamic exchange of information, ideas, suggestions and proposals if we are only getting one sensory input. We all know that reading a deposition hardly imparts the subtleties, and even sometime misses major revelations or tones. Having someone listen-in to the mediation is always a less than ideal development.

If someone is unable to be there, it should be rescheduled. If someone doesn't want to be there, and it is your client, you have to ask, "Does this person have the perspective I want them to have?" Being present allows a problem solver to say "I am taking this seriously and I am going to give this my / our best shot, so you should as well, before we have no choice but to let a jury or judge decide." It also let's the decision maker respond to the things that are unspoken, or perhaps misinterpreted by others who convey the information to the decision maker in some other city, inevitably with distractions. Avoiding these inefficiencies or inadequacies increases the soundness of the ultimate decision. And the key to resolution may ultimately hinge on the other side's appreciation for their adversary being there, listening, and working on getting something accomplished. Think about it, if it is hard for you to negotiate beyond your preferred zone, does it help if the other side isn't there?

If it is the other side who doesn't want to attend, you should consider trying to get someone higher up to attend in person to take the process, and what you have to add to the analysis and problem solving, seriously. Otherwise, what you say may just fall on deaf ears.

While attending by phone can be adequate in some cases, there really is no substitute for being there. It can also keep the mediator's charges lower than if everyone has to wait for all of the calling back and forth to be accomplished.

9.16.2009

Managing in Hard Times

Stetson University wants to share with businesses some insight regarding how to be fiscally responsible in this economic downturn. How does a business handle issues such as pensions and health insurance when simply making payroll seems impossible?

Join a team of experts on September 24th in DeLand, Florida at Stetson University and spend a day learning how to Manage in Hard Times.

Issues to be discussed include: How to motivate staff; How to reduce costs; Whether to reposition the company; and, How to possibly even take advantage of the economic down turn.

Hope to see you there…

9.14.2009

Just Sign on the Dotted Line

Rule 1.730(b) of the Florida Rules of Civil Procedure, dealing with “Completion of Mediation”, unequivocally states that, “If a partial or final agreement is reached, it shall be reduced to writing and signed by the parties and their counsel, if any.” Last week, a Florida appellate court once again refused to enforce a mediation settlement agreement that was not signed by all parties. In effect, the court said that the rule means what it says.

In Dean v. Rutherford Mulhall, P.A., 34 Fla. L. Weekly D1739b (Fla. 4th DCA August 26, 2009), the plaintiff law firm sued a former client for nonpayment of legal fees. The parties attended mediation, after which the mediator reported to the trial court that they had agreed to continue working toward a resolution. Thereafter, the plaintiff filed a motion for entry of final judgment, to which it attached a purported “Mediation Settlement Stipulation”. The stipulation was signed by the appropriate representatives of the plaintiff, as well as by the defendant’s attorney. Conspicuously missing, however, was a signature of the defendant. That fact notwithstanding, the trial court entered a final judgment based on the stipulation, and the defendant appealed. In reversing, the Fourth District Court of Appeal quoted Rule 1.730(b), and cited a line of Florida cases uniformly holding that an alleged mediation agreement is not binding absent the signature of all parties.

Rule 1.730(b) seems simple and straightforward in theory, but may not be so simple in practice. Consider a situation in which husband and wife are joint parties; only one may come to the mediation despite the rules setting forth attendance requirements, on the assumption that he or she has “full authority” to negotiate for the other. This is not necessarily a wise assumption, because the absent spouse may later refuse to sign. See, e.g., Holler v. DeHoyos, 898 So.2d 1216 (Fla. 5th DCA 2005) (while mediation agreement could not be enforced against non-signing absentee spouse, court could sanction absentee spouse for failing to appear at mediation). Other examples include litigation between the personal representative of an estate and several heirs, some of whom may be unable to attend mediation, situations where a defendant is insured but only the insurer’s representative and defense attorney come to mediation, or situations where only the attorney appears, claims to have full authority, but states that his or her client is “available by phone if necessary”.

So what is one to do? The lawyer whose client is present may simply refuse to participate in the mediation until he or she can obtain a court order compelling the other party’s attendance. In my experience, however, most lawyers will press on, at least for a little while, just to see if any real negotiations are possible. In those situations, I attempt first to secure an agreement with the absent client and his or her counsel that the client will be available by telephone throughout the entire mediation, that I will be permitted to talk to the client (with counsel present) whenever I request, and that if an agreement is reached, the client will take whatever steps are necessary to review the written settlement agreement with counsel, sign it and return the executed signature page that day, taking advantage of e-mail, home fax machines, and the neighborhood copy shop.

By securing that agreement, we can proceed with mediation in the most “normal” way possible under the circumstances. A perfect solution? No. But it beats the result in Dean any day of the week.